We have provided below, detailed answers to the most frequently asked questions we receive. If however you have other questions that have not been answered here, kindly submit them in the feedback section and we will respond to them as quickly as possible.

About TMS

What is the Traffic Management Solutions (TMS) initiative all about?

TMS is a traffic laws compliance initiative that allows the real-time capture of picture and video evidence of road traffic and vehicle compliance violations as they occur with the use of handheld devices. LASTMA officers use their devices to capture traffic violations which are processed and thereafter electronic and physical notifications are issued to offenders to notify them of their offences, while VIOs use their own devices to carry out road worthiness compliance checks on vehicles.

Traffic Violations

Is there a comprehensive list of traffic Violations?

Kindly see the table below for some of the common traffic violations

*S/N*	*Violation*	*Offence Name*	*Penalty Points*	*1^st Time Offender*	*Subsequent Offender*	*Additional Penalty*
1.	Disobeying traffic control personnel	Traffic Control Violation	2	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
2.	Parking on yellow line on any public highway/ illegal parking	Illegal Parking	4	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
3	Neglect traffic directions	Traffic Directions Violations	2	Forfeiture of vehicle to the state	Forfeiture of vehicle to the state	Six months imprisonment/ one year community service
4	Vehicle crossing double yellow line/ center line	Line Violation	4	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
5.	Staying within the yellow junction box (offside rule)	Offside Rule Violation	3	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
6.	Failure to yield to right of way of pedestrians at Zebra crossing	Zebra Crossing Violation	3	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
7.	Failure to give way to traffic on the left at a roundabout	Roundabout Violation	2	20,000.00	30,000.00	Impound Vehicle in addition to LASDRI training
8.	Smoking /drinking alcohol while driving	Smoking While Driving	2	20,000.00	30,000.00	Three (3) months imprisonment or six (6) months community service
9.	Driving vehicle without side mirrors, indicators, break lights or rear lights	Mirror/Light Violation	2	20,000.00	30,000.00	Install/fix before release plus counselling and enlightenment at LASDRI
10.	Wrongful overtaking of other vehicles	Wrongful Overtaking		20,000.00	30,000.00	3 years imprisonment or both fine and imprisonment
11.	Tailgating an emergency vehicle	Tailgating Emergency Vehicle	3	20,000.00	30,000.00	3 years imprisonment or both fine and imprisonment
12.	Failure of slow moving vehicle to keep to the right lane	Lane Violation	2	20,000.00	30,000.00	Impound vehicle plus LASDRI training
13.	Assault on a traffic officer (physical)	Assault	3	100,000.00 or six (6) months imprisonment		Pay compensation to the assaulted officer
14.	Driving in a direction prohibited by the road traffic law/ Neglect of traffic directions	Neglecting Traffic Directions	4	1year imprisonment and Forfeiture of vehicle to state	3 years imprisonment and Forfeiture of vehicle to state and capturing of data and biometrics	Forfeiture of vehicle to state
15.	Illegal U turns	Illegal U turn	3	20,000.00	30,000.00	Driver training
16.	Driving on the walkway or kerbs	Driving on Walkway/ Kerbs	4	50,000.00		Impound vehicle plus three (3) months imprisonment
17.	Parking on the walkway or kerbs	Parking on walkway/ kerbs	3	20,000.00		Impound vehicle plus three (3) months imprisonment
18.	Abandoned vehicle on highway	Abandoned Vehicle on Highway	2	50,000.00 +cost of towing		Imprisonment for a term of three (3) months.
19.	Causing obstruction on highway if broken down	Highway Obstruction	3	25,000+ cost of towing
20.	Making or receiving phone calls when driving without hands free	Use of Phone (Call)	2	20,000.00	30,000.00	3 months community service
21.	Texting/reading text while driving	Use of Phone (Text)	2	20,000.00	30,000.00	Six months community service
22.	Driving without a strapped seat belt for both driver and passengers	Seatbelt Violation	2	20,000.00	30,000.00	Impound vehicle/Strap on seat belt
23.	Failure to display reflective 2 warning sign at point of break down	Reflective Warning Violation	3	20,000.00	30,000.00	Procure standardized reflective sign before vehicle release
24.	Motorists resisting arrest	Resisting Arrest	2	20,000.00	30,000.00	Impound vehicle in addition to LASDRI training
25.	Use of BRT Lite corridor	BRT Lane Violation	3	20,000.00	30,000.00	Imprisonment for 6 months/ one (1) year community service in addition to LASDRI training.
27.	Willful Obstruction on highway	Highway Obstruction	2	50,000 + cost of towing		Imprisonment for a term of three (3) months, or both fine and imprisonment
28.	Operating vehicle within restricted routes or beyond approved hours	Route Violation	3	50,000.00/impound vehicle		Optional- Six (6) months imprisonment/ one (1) year community service
29.	Driving under the influence of alcohol/drugs	Driving under influence	3	100,000.00		One (1) year imprisonment
30.	Disobeying traffic light	Traffic Light Violation	2	10,000.000		Optional – Three (3) months imprisonment/six (6) months community service.
31.	Failure to pay Penalty within prescribed time	Violation Fines Payment Default				Double the initial penalty

What if I am not aware that what I have done is a violation?

The well-known saying – “Ignorance of the law is not an excuse” applies here. It is the responsibility of every vehicle driver to know all traffic compliance laws and comply with them, which is in fact a requirement for obtaining a driver’s licence. The TMS platform also includes videos which educate drivers on most existing traffic laws and how to avoid violating them.

How many pending violations can I accumulate over a period of time?

As many as possible. However, by law, enforcement action may be carried out against your vehicle after the expiration of 48 hours from the time of issuance of a notification ticket.

Notification / Ticketing

I did not receive the E-Mail and SMS verification passwords during my Mobile App registration, what do I do?

This might be a network issue, kindly allow a few minutes and try again. Also ensure that your phone’s Do Not Disturb (DND) network setting is not activated.
To deactivate the DND network setting and enable receipt of verification password SMS, kindly dial the appropriate code:
• Airtel Network: Text “ALLOW” to 2442
• Glo Network: Text “CANCEL” to 2442
• MTN Network: Text “ALLOW” to 2442
• 9Mobile Network: Text “START” to 2442

I paid a violation fine but did not receive SMS notification acknowledging the payment

Kindly use the quick search option on the TMS mobile App or website to check if the violation is still listed under your pending violations list. If it is, kindly allow up to 48hours for paid violations to be processed and removed from the pending list. In the event that the violation is still listed as pending after this time frame, kindly send your violation and vehicle numbers via e-mail -tmssupport@lagosstate.gov.ng or call 07000 TRAFFIC

Payment

What is the deadline to pay my pending violations fine(s)?

48 hours from the time of issuance of a notification ticket.

I have paid a violation fine, but the violation is still listed as pending.

Kindly allow up to 48hours for paid violations to be processed and removed from the pending list. In the event that the violation is still listed as pending after this time frame, kindly send your violation and vehicle numbers via e-mail to tmssupport@lagosstate.gov.ng or call 07000 TRAFFIC (07000 8723342).

I paid a violation fine and was debited more than once for the same transaction

Please contact your bank for multiple debit issues.

Can I make a payment for my pending violation(s) without my Violation Number?

No you cannot, as it must be quoted as a reference for the violation fine being paid for. However, you can easily access the Violation Number by using the quick search option to search using your vehicle and chassis numbers.

How easy is it to make payments for violations?

There are several very easy and stress free ways to make payments for violations:
1. Through all electronic payment platforms including POS and Bank ATMs .
2. Through the freely downloaded TMS Mobile App .
3. Through the TMS website
4. At bank branches nationwide

Challenge

I disagree with the violation processed against my vehicle, what do I do?

You have the option to challenge any violation processed against your vehicle by clicking the “Challenge” button on the mobile app or website.

How do I cancel an initiated challenge?

You can cancel a challenge at any time by simply paying the assigned violation fine.

How long do I have to appear in court to execute my violation challenge?

There is a maximum timeframe of 5 days to visit a traffic court to challenge a violation, the challenge option is automatically cancelled after the expiration of this time and the only option remaining is to pay the fine for the processed violation.

Enforcement

How does the enforcement process work?

Any vehicle with confirmed existing notification(s) that exceed the legal 48 hour period found by a mobile enforcement team, will be impounded in place for a period of 2hours as long as it does not impede traffic flow. After 2 hours or if it will impede traffic flow if impounded in place, the vehicle will be moved to a designated impound yard, with the cost of towing the vehicle there and the daily demurrage fees of the impound yard all to be borne and paid for in full by the vehicle owner before the vehicle is released.

Other Enquiries

Can I switch between two profiles on the App?

Only one profile can be used at a time on the TMS Mobile App. To switch profiles, one user must log out and the new user logs in after.

How do I manage access of my family or fleet management team members to vehicles registered on the App?

For security reasons, vehicles can only be registered under one profile. To allow family or members of any other team access to any registered vehicle, a joint profile should be created with the username and password shared only with trusted members.

Can multiple users be logged into the same profile simultaneously?

No they cannot. For security reasons, only one user can be logged into the same profile at any time.

Why does the mobile App time out?

The mobile App times out to secure your personal information.

I have a new phone number, how do I make it the default number for receiving SMS alerts from the Mobile App?

You can edit your phone number and other details from the profile section of the Mobile App.

Are there ways to contact the TMS operations office for technical support or to report issues?

Yes there are. Emails requesting technical support can be sent to tmssupport@lagosstate.gov.ng or phone calls made to 07000 TRAFFIC (07000 8723342). Issues like improper conduct of traffic officers, bad roads, faulty traffic lights, accidents etc. can all be reported using the Eyewitness function in the mobile App, which allows video and picture media related to the report to be included along with the report text.